Ekonomi/Bank/Finans

2021-03-31

Finnish-speaking customer service within Pre-Collecting to Avida

Stockholms län Tillsvidare

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      Do you want to work in a broad and customer-related role with great opportunities to be involved in building the business? If so, apply as soon as possible!

      We are now looking for a Finnish-speaking customer service to the Consumer Finance department. This is an opportunity to make a real impact. At Avida, everyone plays a big part in the company´s success, we make this journey together as a team.

      Your tasks and responsibility

      In the role as customer service, your main task will be to actively process customers with payment difficulties to help them find a sustainable solution. You will belong to a team of 10 people working towards Finland, Norway and Denmark. It will be you and one other colleague who have the main responsibility for the Finnish customers. You will be responsible for customer follow-up, administration and contact with the external debt collection agency in Finland.


      As a Pre-Collection Officer, the main tasks would be:

      • Handle customer service through phone and other channels
      • Handle the pre-collection process including strategies for SMS, mail, letters and phone calls
      • Responsible for telephone contact with customers to follow up on requirements
      • Reconcile, follow up, and management of debt collection
      • Handle prework dept sanitation for debt collection
      • Follow up performance and close monitoring of results and deliveries
      • Handle estate, debt settlements, disputes, terminations, guardian according to Pre-Collection processes
      • Handle incident reporting and execution of internal controls
      • Post and administration

      Who are we looking for?

      For this role, we are looking for you who have previous experience in pre-collection and/or debt collection operations where you have worked closely with the end customer. To succeed in the role, you need to be solution-oriented, accurate, stress-resistant and flexible.

      We are looking for you who thrive in a role with many and varied contact areas and who can independently develop solutions in relation to the demands placed on the business. Since this role will primarily work towards our Finnish operations, you need to be able to communicate freely in both Finnish and Swedish and have very good knowledge of English, both in speech and writing.

      • Knowledgeable in customer services and collection processes
      • Knowledge of basic legal and regulatory requirements within Consumer Finance
      • Background from banking/finance/debt collection
      • Experience within Pre-collection or debt collection
      • Good communicational skills oral and in writing in Swedish, Finnish and English

      Personality

      We are looking for you who has a high internal drive and motivation and with a positive and "can do" mindset. You are resilient and able to stay motivated in a challenging environment and thorough in your work. You are curious and likes to challenge yourself, step out of your comfort zone and try out new things to develop and grow. You have strong analytical and social skills and focus on results!

      About Avida

      Avida is a credit market company that since its inception in 1983 has offered financial solutions and services to private individuals and corporates in Sweden, Norway and Finland. We currently have about 130 employees, with headquarters in Stockholm and branches in Oslo and Helsinki.

      Avida is under the supervision of the Swedish Financial Supervisory Authority and is licensed to conduct financial activities such as deposits and lending. Like all Swedish banks and credit market companies, we are covered by the governmental deposit insurance.

      Our business concept is to offer corporates and consumers financial services through simple and modern solutions. We want to create satisfied customers through innovative thinking, cutting-edge technical know-how, and not least committed, competent and experienced employees.

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      Nyckelord: inkasso, kredithanläggare, bank, finans, kundsupport