Kontor/Administration

2020-09-16

Slovenian speaking Customer Care with Italian knowledge!

Stockholms län Visstid (6 månader eller längre) 2020-09-30 | 11 dagar kvar

      EasyPark is a leading company within digital services that focuses on building the biggest market place in the world for parking. Their parking app has so far helped millions of people in their daily lives and is market leading in Europe. The vision of Easypark is clear - they want to improve the urban life in the cities of the future - "Make cities more livable". Their headquarters are placed in Stockholm close to Värtahamnen and currently over 100 people among ca: 40 in Customer Service are working there. EasyPark offers a unique opportunity to be part of a fast growing tech-driven company categorized by entrepreneurship, innovation and high ambitions. EasyPark focuses on data-driven decision making processes, scalability and a high quality Customer Experience.
      Do you want to work in a fast-paced environment where you have fun at work? This might be the job for you!

      The job

      As a Customer Care Representative, you are part of a team of friendly colleagues in an international environment. Together you are responsible for giving customers a professional service with high availability and flexibility. You will work towards both the Slovenian and the Italian market, primarily with consumers but also with corporate customers. You work in EasyParks premises in Värtahamnen close to different commuting options. The job is full time with a starting date as soon as possible. This is initially a consultancy assignment for six months where you are employed as a consultant through The Place. The intention is then to extend the assignment or you move over to a continued employment directly at EasyPark.

      Tasks

      As a Customer Care Representative, the main tasks are as follows:

      • Answer incoming sales and Customer Service calls and E-mails from consumers and companies
      • Actively work with Upsales, customer loyalty and winback
      • Social media
      • Administration

      Qualifications

      To fit in and succeed in the role as a Customer Care Representative we see that you have:

      • Previous work with sales and/or Customer Service
      • Motivated by working towards goals
      • Fluent skills in Slovenian in both speech and writing
      • God knowledge in Italian in both speech and writing

      Personality

      We are looking for you who has a genuine interest for Customer Care and likes working in a high pace. You are an independent, thorough and social teamplayer with a feeling for a professional Customer Experience. You are curious and likes to challenge yourself, step out of your comfort zone and try out new things to develop and grow. You have the ability to reflect over things you do well and things you could do better. Feedback is something you welcome and humbleness is a keyword.

      Känner du igen dig? Tveka inte att skicka in din ansökan direkt. Vi gör löpande urval och intervjuer och tjänsten ska tillsättas snarast möjligt. Välkommen med din ansökan!

      The Place – Where happy work happens


      Does it sound like this job is for you? Great! If you get this job, you will also be a part of The Place! As a coworker at The Place you´ll be offered a competence network, mentorship and safe conditions. The Place is your Worklife Partner, and we´re interested in following and developing your worklife over time.


      Perks of being a coworker at The Place:

      • An assigned job agent who, together with you, looks at development opportunities
      • Committed and modern leadership
      • Onboarding
      • Collective agreement with pension savings, parental pay, etc.
      • Preventive care
      • Special offers
      • Mentorship
      • Network meetings
      • Competence development

      Nyckelord: customer service, customer care, kundservice, slovenska, italienska, customer care representative, Stockholm