Loyalty Manager to PS of Sweden

Stockholms län Tillsvidare 2023-10-06


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Are you a customer-focused professional with a knack for building and nurturing lasting relationships?

Do you have a passion for developing innovative loyalty strategies that keep customers engaged and delighted? Great – We are looking for PS of Sweden´s next colleague that can accelerate and bring their customers´ experience to the next level! Send in your application today!

About the position

At PS of Sweden, they are dedicated to delivering exceptional experiences to their valued customers. As a Loyalty Manager, you´ll play a pivotal role in creating and implementing loyalty initiatives that keep the customers coming back for more. Join the Marketing team in a dynamic environment where creativity, collaboration, and customer-centricity drive everything they do.

You will be the architect behind their customer loyalty strategies, developing activities such as email marketing, discounting campaigns, physical and online events, building a community and offering valuable equestrian content, focusing on the American and European market. Your strategic thinking and customer-centric approach will drive the development, execution, and management of loyalty initiatives that build strong brand affinity and drive business growth.

These will be your key responsibilities

  • Develop and execute a comprehensive loyalty strategy aligned with business goals and customer preferences.
  • Craft innovative loyalty strategies, rewards, and campaigns to enhance customer retention and engagement.
  • Analyze customer data to identify trends and insights that inform loyalty program enhancements.
  • Collaborate with Marketing to create compelling communications that effectively promote loyalty benefits.
  • Monitor retention performance, gather customer feedback, and implement continuous improvements.
  • Stay up-to-date with industry best practices and emerging trends to keep our loyalty initiatives competitive.
  • Collaborate cross-functionally with various teams to ensure seamless program implementation.

Who do we think you are?

We believe that you have a few years´ experience working with CRM, customer segmentation and creating loyalty incentives for a medium to large company. You are creative, communicative, used to taking initiatives and working on a project-basis. You are a problem solver who can identify challenges and develop solutions, with great communicative skills so that you can effectively work with cross functional teams.

Some qualifications

  • An academic background in a relevant field, marketing or data analysis.
  • Proven experience (2-5 yrs) in loyalty marketing, customer retention, or a related field.
  • Fluent in english both written and oral, good knowledge of Swedish.
  • Strong analytical skills with the ability to interpret data and turn insights into actionable strategies.
  • Creative thinker who can develop engaging loyalty concepts.
  • Results-oriented with a track record of delivering successful loyalty initiatives.
  • Equestrian knowledge and interest is a plus but not a must!

About PS of Sweden

PS offers an opportunity to shape and lead their loyalty strategy in a dynamic and growing company, where you can have a lot of impact. They strive to offer a collaborative and open work environment that values your ideas and contributions. With them you´ll have room for professional growth and development within an innovative organization.

PS of Sweden is a world-leading luxury brand in equestrian sports, best known for its bridles and saddle bags but also making trendy and stylish accessories for you and your horse! Check out the website here

About the position

This is a full time-position (40h/w). You will work at their office by Stureplan in Stockholm city central. Hybrid work is possible to some extent. Starting as soon as possible.
Feel free to bring your dog, since they have a pet-friendly office.

In this particular recruitment, The Place manages the recruitment process, from interview to job offer. You will then be hired by the client company. 



Keywords: digital marketing, social media, community, CRM, emailmarketing, marketing automation




Sara Giordano är Talent Acquisition Partner på The Place.

Sara Giordano

Talent Acquisition Partner

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