Danish-speaking Customer Service Representative

Do you speak Danish, have a passion for helping people, and want to work in a dynamic environment? Then this might be the role for you!

NutraQ is seeking two Danish-speaking customer service representatives for their office in Trollhättan. Here, you will become part of a cheerful team in a rapidly growing and innovative company within the beauty and health industry. NutraQ has been awarded the Great Place to Work distinction for several years in a row. At this company, teamwork and enjoyment go hand in hand.

Their new and fresh office is located at Innovatum in Trollhättan, easily accessible by train or bus. At the Trollhättan office, you will belong to the Danish customer service team and work alongside a tight-knit group of 4 people, while also being part of the customer service team in Denmark where your manager is located. You will also have close collaboration with the Swedish and Norwegian teams, as well as other parts of the organization.

About the role of Customer Service Representative at NutraQ

As a customer service representative at NutraQ, you can expect a varied workday. You will be the first point of contact for customers needing assistance and advice regarding NutraQ´s various products. NutraQ has several brands including Olso Skin Lab, VitaeLab, Edge of Arctic, and Vesterålens. With excellent communication skills and a knack for service, you will ensure that customers receive the best possible assistance and advice.

You will also have the opportunity to work on sales activities and contribute to engaging NutraQ´s Danish audience and enhancing the customer experience throughout various stages of the customer journey. The main mission will be to provide world-class customer service and reduce customer churn.

Your responsibilities

• Provide advice and support to NutraQ´s Danish customers via phone and email in a professional and friendly manner.
• Actively drive up selling by identifying and providing relevant products and services.
• Make follow-up and welcome calls to customers to ensure a superior customer experience.
• Handle administrative tasks related to the customer service process.

Qualifications & Experience

• Experience in customer service.
• Very good knowledge of Danish, both spoken and written.
• Good knowledge of Swedish and English, both spoken and written.
• Experience in sales is advantageous.

NutraQ offers

For us, it is important that you feel good and enjoy your work, and below are examples of benefits you will receive at NutraQ:

• 37.5-hour workweek. Working hours are 08:30-16:30, Monday to Friday.
• A workplace with a pleasant working environment and an ergonomic workspace with sit/stand desks, adjustable chairs, balance boards, etc.
• Hybrid solution – two days working from home and three days in the office.
• Massage once a week during working hours.
• Personal consumption of NutraQ´s products.
• Free access to coffee, tea, sparkling water, and fruit.
• Common breakfast one day a week.
• Good connections with public transportation.

Who we think you are

To thrive and succeed in the role of Customer Service Representative at NutraQ, we believe that you are someone who enjoys working in a team. You have good communication skills and are comfortable assisting customers both over the phone and via email. You view changes positively and are not afraid to try something new. Furthermore, we believe that you are service-oriented and willing to go the extra mile to enhance and exceed the customer experience.

Since you will be taking care of Danish-speaking customers, it is important that you feel comfortable speaking and writing in Danish. However, you will have access to a variety of tools and email templates in Danish that will make it easy for you to provide professional advice without being completely fluent in the language.

About the position

• Full-time (37.5 hours/week)
• Consulting assignment until the end of August with very good chances of extension.
• Desired start date: Immediate

About NutraQ

The NutraQ group is a leading international company within health and beauty industry.
We develop, produce and distribute a wide range of products directly to our customers through a digital subscription-based business model. Our company, which employs around 200 employees, is headquartered in Oslo, Norway, with branches in Sweden, Denmark, Finland, Netherlands, Belgium, the Czech Republic, Poland, Slovakia, France and Italy.

We are a diverse team of commercial specialist, Customer care and loyalty specialist as well as Business development, IT Finance and HR people. Our values: Brave, Innovative, Responsible and Respectful are very much present in our culture and working environment. We are therefore proud of the ´Great place to work´ certification representing a healthy and engaging organisation and work environment.

You can read more about our company and brands on our website www.nutraq.com

The Place – Where happy work happens

Does it sound like the perfect job for you? Great! If you get this job, you will also be a part of The Place! As a coworker at The Place you´ll be offered a competence network, mentorship and safe conditions. The Place is your Worklife Partner, and we´re interested in following and developing your worklife over time.